Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@modaliscare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@modaliscare.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@modaliscare.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@modaliscare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@modaliscare.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@modaliscare.com.

Política de Devoluciones y Reembolsos — Modalis

Última actualización: Mayo 2026

En Modalis, nuestra prioridad es ofrecer productos de alta calidad y una experiencia excepcional para cada cliente. Si por alguna razón no está completamente satisfecho con su compra, puede revisar nuestra política de devoluciones y reembolsos a continuación.

1. Elegibilidad para devoluciones

Aceptamos solicitudes de devolución dentro de los primeros:

14 días naturales

a partir de la fecha de entrega del pedido.

Para que una devolución sea elegible:

  • El producto debe estar sin usar o con uso mínimo razonable.

  • Debe conservar su empaque original.

  • Debe encontrarse en buenas condiciones.

  • Debe incluir prueba de compra o número de orden.

Por razones de higiene y seguridad, ciertos productos podrían no ser elegibles para devolución una vez abiertos o utilizados en exceso.

2. Productos no elegibles

No aceptamos devoluciones de:

  • Productos consumidos significativamente

  • Productos dañados por mal uso

  • Productos adquiridos en promociones finales o liquidaciones

  • Tarjetas de regalo

  • Productos personalizados o ediciones especiales

3. Productos dañados o incorrectos

Si recibe un producto:

  • dañado,

  • defectuoso,

  • o incorrecto,

debe contactarnos dentro de las primeras 48 horas posteriores a la entrega enviando:

  • número de orden,

  • descripción del problema,

  • y fotografías del producto recibido.

Evaluaremos el caso y, de ser aprobado, podremos:

  • reemplazar el producto,

  • emitir crédito en tienda,

  • o procesar un reembolso parcial o completo.

4. Reembolsos

Una vez recibida e inspeccionada la devolución, le notificaremos si su reembolso fue aprobado.

De ser aprobado:

  • el reembolso será emitido al método de pago original,

  • dentro de un período aproximado de 5 a 10 días laborables,
    dependiendo de su institución financiera.

Los costos originales de envío no son reembolsables.

5. Costos de envío para devoluciones

El cliente será responsable de los costos de envío asociados a devoluciones, excepto en casos donde:

  • el producto haya llegado defectuoso,

  • dañado,

  • o por error de MODALIS.

6. Cancelaciones

Las órdenes pueden cancelarse únicamente antes de haber sido procesadas o enviadas.

Una vez la orden haya sido despachada, deberá seguir el proceso regular de devolución.

7. Intercambios

Actualmente no ofrecemos intercambios directos.
Si desea un producto diferente, recomendamos realizar una nueva orden.

8. Resultados del producto

Los resultados pueden variar entre personas dependiendo de:

  • tipo de cabello,

  • frecuencia de uso,

  • condiciones individuales,

  • hábitos de cuidado personal,

  • y otros factores externos.

MODALIS no garantiza resultados específicos o idénticos para todos los usuarios.

9. Contacto

Para cualquier solicitud relacionada con devoluciones o reembolsos, puede comunicarse con nosotros:

MODALIS

🌐 https://modaliscare.com
📧 support@modaliscare.com

Puerto Rico, USA